Privacy policy

Return & Refund Policy

Return Eligibility:
You may return most unused, unopened items within 30 days of the delivery date for a full refund. Items must be in their original packaging and in resalable condition.

Non-returnable Items:
For hygiene reasons, we cannot accept returns on opened or used personal-care products, including hand sanitizers, unless they are defective or damaged upon arrival.

How to Initiate a Return:

Contact our support team at support@touchlandor.shop with your order number and reason for return.

We will provide you with a return authorization and return shipping instructions.

Pack the item securely and ship it to the address provided.

Return Shipping Costs:

If the return is due to our error (e.g., wrong item or defect), we will cover the return shipping cost.

If the return is for other reasons (e.g., buyer’s remorse), the return shipping cost will be deducted from your refund.

Refund Processing:
Once we receive and inspect your return, we will process your refund to the original payment method within 5–7 business days. You will receive a confirmation email once the refund is issued.