Refund policy

Return & Refund Policy

30-day return period

Most unused and unopened items may be returned within 30 days after the recorded delivery date. Items must be in their original packaging, in resalable condition, and accompanied by proof of purchase.

Non-returnable items

For health and hygiene reasons, opened or used personal-care products, including hand sanitizers, cannot be returned unless they were defective, damaged, or incorrect when delivered. Gift cards and items marked final sale are also non-returnable, except where required by law.

Damaged, defective, or incorrect items

Inspect your order after delivery. If an item is damaged, defective, or incorrect, email support@touchlandor.shop within 7 days of the recorded delivery date. Include your order number and clear photographs of the item and packaging so we can review the issue.

Starting a return

Before sending any item back, email support@touchlandor.shop with your order number, the item you wish to return, and the reason for the return. If the return is eligible, we will provide return authorization and the return address. Items sent without prior authorization may not be accepted.

Return shipping charges

If the return is caused by our error, or the item was defective, damaged, or incorrect when delivered, Touchlandor will pay the reasonable return shipping cost. For other eligible returns, including change-of-mind returns, the customer is responsible for return shipping. The applicable charge or deduction will be disclosed before the return is authorized.

Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5-7 business days. Your bank or payment provider may require additional time to post the credit. Original shipping charges are not refundable for change-of-mind returns, except where required by law.

Cancellations

To request a cancellation, email support@touchlandor.shop as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipped. If the order has shipped, the applicable return procedure must be followed.

Contact

Touchlandor is operated by Touchlandos LLC. Return and refund questions may be sent to support@touchlandor.shop.